Privacy Policy

By accessing or using this website, you agree to the terms of this Privacy notice. We are committed to respecting the privacy of users entering this site and we recognise the importance of the responsible use of information collected on this site. We reserve the right to alter the policy from time to time at our sole discretion.

Please be aware that you provide information to the Highlife Centre professionals at your own risk. We will not share the information you provide us with any third party except to the extent necessary to answer your enquiry if that enquiry requires the involvement of a third party.

Your privacy is important to us so we only use the information you provide about yourself when using this website to answer your enquiry or to assist us to improve our service to you. We may wish from time to time to send you information by email and post about ourselves, our company, our services and other information that you may find useful.

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The Highlife Centre Privacy Notice

It is important that you read this notice and any additional privacy notices that we may provide to ensure that you are aware of how the Highlife Centre is using your data.

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General Data Protection Regulations (GDPR) Principles

Personal information that we hold about you must be:

• Accurate and up to date
• Used lawfully, fairly and in a transparent way
• Collected only for valid purposes that have been explained to you
• Relevant to the purposes we have told you about
• Only kept as long as is necessary
• Kept securely

How we use your personal data

The Highlife Centre will only use your personal data legally. This may be in the following areas:

• • To perform a contract e.g. To deal with your case and to undertake statistical analysis.
  • For legal reasons e.g. To confirm your identity, carry out auditing requirements and comply with legislation.
  • Legitimate Interest
  • Consent

We may share your information outside the Highlife Centre.
This may include: IT providers and/or sending your curriculum vitae to a potential employer.
If we have to share data with a third party, we expect them to respect the security of your data and treat it in accordance with the law.
The Highlife Centre does not directly send data outside the European Union, if data is transferred out of the European Union we would ensure that details are treated in a way that is consistent with EU laws on data protection.

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Data Retention

Personal information will be retained as long as necessary to fulfil the purposes that it was collected for. This will include satisfying legal, accounting and reporting requirements. Details of retention periods are available in the Highlife Centre Data Protection Policy.

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Your rights

• To ensure that we hold accurate information please keep us informed if your personal information changes.
• Right to be informed – You have the right to be informed about how your personal information is processed.
• Right to access – You have the right to access your personal information and to check that we are lawfully processing it.
• Right to correction – You have the right to have any incomplete or inaccurate information held on you corrected.
• Right to erasure – You have the right to ask for the removal of personal information where there is no good reason for the Highlife Centre to continue processing it. You may not erase data that is needed to meet a legal obligation.
• Right to object to processing – You have the right to object to the processing of personal information where legitimate interest is being relied on and you object on this ground. You may also object where the Highlife Centre is processing your personal information for direct marketing purposes.
• Right to restrict processing – You have the right to suspend the processing of personal information, for example if you want the Highlife Centre to establish its accuracy.
• Rights to data portability – You have the right to request the transfer of your data.
• You will not have to pay a fee to access your personal information. However, the Highlife Centre may charge a reasonable fee if your request for access is excessive.
• Right to withdraw consent – If the lawful purpose for the processing of your personal information is your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal

Job applicants, current and former employees

When individuals apply to work at the Highlife Centre, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for six months after the recruitment exercise has been completed, it will then be destroyed or deleted. Once a person has taken up employment with the Highlife Centre, we will compile a file relating to their employment, this will be kept securely.

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The Highlife Centre Website

When someone visits the Highlife Centre website, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone.

Our website uses cookies to distinguish you from other users of our website. Cookies let you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.

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Our website uses –

• Category 1: Strictly necessary cookies:
  These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.
• Category 2: Performance Cookies:
  These cookies collect anonymous information on the pages visited.
  These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor.
• Category 3: Functionality Cookies:
  These cookies remember choices you make to improve your experience.
  These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.

Feedback

On our website we may provide space for your comments and/or provide a short survey for you to complete. This is used only to help us refine the content and relevance of our website. It is not re-used or re-applied for any other purpose.

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Complaining

If you have any questions about this privacy notice or how the Highlife Centre handles your personal information, please contact us on the information below and we will aim to respond to your request or query within one month or provide an explanation of the reason for any delay.

Christabell Amoakoh – christabella@thehighlife.org or phone 02476 550057

If you feel that the Highlife Centre processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with the Information Commissioners Office. You can contact them via their website https://ico.org.uk or phone 0303 123 111

We reserve the right to update this privacy notice at any time and will provide a new privacy notice when substantial updates are made.

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